We are proud to offer an easy and completely risk free returns policy. Simply return anything back in the condition it was received* within 100 days for a refund, store credit, or to swap for a new product.

We know online shopping can be hard, and that some people like to order multiple size options up front with the knowledge that they can later return them. We always want to help our customers get the perfect fit, and never refuse returns requested in good faith! However, we are a small business with a small team and a low capacity for absorbing the losses that repeated returns incur. Please be mindful of this impact before ordering.

*items should be unwashed, unworn (except for trying on for size), and free from other damage

Note: Some sale / discontinued products are not able to be returned unless faulty, which are specified on the product page. All free gifts are ineligible for returns.

How to swap a product for a different one, receive a refund, or store credit:

Step 1: Ensure your items are in their original condition

Step 2: Print our returns from here. If you don't have a printer, you can just include a note which features the same details (your name, address, order number, and whether you would like an exchange, refund, or store credit).

Step 3: Ship your items back to Lonely Kids Club via Australia Post or your preferred mailing service. Our postal address is:
Lonely Kids Club
Gamaragal Land
18-20 Hotham Parade
Suite 4
Artarmon NSW 2064

We will then send you back a new product for free, or issue store credit to your account.

Please make note of the tracking information for your return, as we can't be held responsible for items that do not arrive back to us with no tracking available.

How to get an Instant Refund:

Step 1: Ensure your items are in their original condition

Step 2: Click here to receive your full refund instantly and purchase a pick-up or drop-off return shipping label

Step 3: Ship your items back to Lonely Kids Club 

Note: Refundid requests for some sale / discontinued products will be declined unless faulty, as specified on the product page.