We are proud to offer an easy and completely risk free returns policy. Simply return anything back in the condition it was received within 100 days for a refund, store credit, or to swap for a new product.

Note: Some sale / discontinued products are not able to be returned unless faulty, which are specified on the product page. All free gifts are ineligible for returns.

How to swap a product for a different one, receive a refund, or store credit:

Step 1: Ensure your items are in their original condition

Step 2: Print our returns from here. If you don't have a printer, you can just include a note which features the same details (your name, address, order number, and whether you would like an exchange, refund, or store credit).

Step 3: Ship your items back to Lonely Kids Club via Australia Post or your preferred mailing service. Our postal address is:
Lonely Kids Club
Gamaragal Land
18-20 Hotham Parade
Suite 4
Artarmon NSW 2064

We will then send you back a new product for free, or issue store credit to your account.

How to get an Instant Refund:

Step 1: Ensure your items are in their original condition

Step 2: Click here to receive your full refund instantly and purchase a pick-up or drop-off return shipping label

Step 3: Ship your items back to Lonely Kids Club 

Note: Refundid requests for some sale / discontinued products will be declined unless faulty, as specified on the product page.