We are proud to offer an easy and completely risk free returns policy. Simply return anything back in the condition it was received* within 100 days for a refund, store credit, or to swap for a new product.

We know online shopping can be hard, and that some people like to order multiple size options up front with the knowledge that they can later return them. We always want to help our customers get the perfect fit, and never refuse returns requested in good faith! However, we are a small business with a small team and a low capacity for absorbing the losses that repeated returns incur. Please be mindful of this impact before ordering.

*items should be unwashed, unworn (except for trying on for size), and free from other damage

Please note: Some final sale and discontinued products are ineligible for returns unless faulty (this is specified on the product page). All free gifts are ineligible for returns unless faulty. Socks and hats are ineligible for returns after being worn for hygiene reasons. Bargain bin items are often faulty (as described on the product page) and are therefore ineligible for returns.

How to swap a product for a different one, receive a refund, or store credit:

Step 1: Ensure your items are in their original condition

Step 2: Print our returns from here. If you don't have a printer, you can just include a note which features the same details (your name, address, order number, and whether you would like an exchange, refund, or store credit).

Step 3: Ship your items back to Lonely Kids Club via Australia Post or your preferred mailing service. Our postal address is:
Lonely Kids Club
Gamaragal Land
18-20 Hotham Parade
Suite 4
Artarmon NSW 2064

We will then send you back a new product for free, or issue store credit to your account.

Please make note of the tracking information for your return, as we can't be held responsible for items that do not arrive back to us with no tracking available.