Terms and Conditions

  1. ACCESS AND USE OF THE SITE

1.1 You must only use the Site in accordance with these Terms and Conditions and any applicable law.

1.2 You must not (or attempt to):

(a) interfere (or attempt to interfere) or disrupt (or attempt to disrupt) the Site or the servers or networks that host the Site;
(b) use (or attempt to use) data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or
(c) interfere (or attempt to interfere) with security-related or other features of the Site.

1.3 You must not use another person’s Account without our, and/or the other person’s, express permission. If you suspect or become aware of any unauthorised use of your Account or that your password is no longer secure, you must notify us immediately and take immediate steps to re-secure your Account (including by changing your password).

1.4 You must not link to our Site or any part of our Site in a way that damages or takes advantage of our reputation, including but not limited to
(a) in a way to suggest or imply that you have any kind of association and affiliation with us, or approval and endorsement from us when there is none; or
(b) in a way that is illegal or unfair.

  1. INFORMATION ON THIS SITE

2.1 The Site and the content on the Site are subject to copyright, trademarks and other intellectual property rights. These rights are owned by or licensed to Lonely Kids Club Pty Ltd.

  1. ORDER AND FORMATION OF CONTRACT

3.1 When making an Order, you must follow the instructions on the Site as to how to make your Order and for making changes to your Order before you submit it.

3.2 Unless otherwise stated all charges are in Australian Dollars.

3.3 You must pay for the Order in full at the time of ordering by one of the payment methods we provide on the Site.

3.4 When you place an order, you will receive from us a Confirmation of Order by e-mail.

  1. DELIVERY

4.1 We aim to deliver products to you at the place of delivery requested by you within the time indicated by us at the time of your Order, but we cannot guarantee any firm delivery dates.

4.2 We will try to let you know if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

4.3 We will aim to leave the Order at the address advised by you at the time of purchase. If the delivery driver deems the area unsafe your Order will be redirected to a collection point, which is usually a local Post Office.

4.4 You must take care when opening the product so as not to damage it, particularly when using any sharp instruments.

  1. FAULTY PRODUCT RETURNS

5.1 We aim to provide you with Products of the highest standard and quality. If you have received a Product with a defect, please contact us via our contact page as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible. In order to assist the return process, you may be required to send us images of the damage, defect or fault for preliminary assessment.

5.2 If the Product is confirmed to have a defect, we will replace the Product or refund the Price of the Product to your original payment method at your request.

  1. CHANGE OF MIND RETURNS

6.1 You can return any Product within 60 days of purchase unworn and unused

6.2 You must cover the costs of returning the goods, however we will mail you new size goods for free.

6.5 Nothing in this clause is intended to exclude any of your statutory rights as a consumer under Australian Consumer Law.