We are still experiencing severe delays from both our supplier, and our shipping partners.
For domestic orders (Australia & New Zealand), please note there may be an additional delay of up to one week on orders, including via express.
For international orders, we ship via DHL Courier but are finding the orders are getting delayed by upwards of a month at a time.
WHAT IS YOUR RETURNS POLICY?
To make things as easy as possible, you can return anything back in the condition it was received within 100 days for a full refund, store credit, or to swap for a different product.
HOW LONG HAVE YOU BEEN RUNNING AS A BUSINESS?
We launched in March 2011, so over 8 years now!
WHY DON’T YOU SEPARATE YOUR CLOTHING BY GENDER?
Lonely Kids Club creates gender fluid clothing and is an avid supporter of gender, sexual and age diversity & equality. We make clothes for anyone to wear of any age or gender identity. The site and store are a safe space and we believe people should wear the clothes that they want to. ALL items on the site are unisex, and Lonely Kids Club proudly supports the idea that we as people should just dress in what makes us feel good without judgement.
WHERE ARE ALL ORDERS SHIPPED FROM?
All orders are shipped from Sydney, Australia.
WHAT CURRENCY TO YOU USE?
All products are displayed in the Australian Dollar.
CAN I CHANGE MY ORDER DETAILS ONCE I’VE PLACED IT?
Yes, you can! However, it needs to be emailed before 2:30PM AEST on business days (Monday to Friday) as parcel collection occurs at 3:00 PM AEST. Changes to order details (shipping address or name) must be sent to mail at lonelykidsclub dot com with your order number as the subject.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes! We use DHL Express which offers the fastest and more reliable international shipping.
AUSTRALIAN AND NEW ZEALAND SHIPPING CARRIERS AND PRICING:
Australia and New Zealand orders are shipped via AusPost using standard or express shipping. Orders over $80 receive free standard shipping in Australia or New Zealand. free, or $5 if below for standard and $15 for express – both options come with tracking.
INTERNATIONAL SHIPPING CARRIERS AND PRICING:
International orders are shipped using DHL Express with full tracking. This is complimentary with all $200AU+ orders, or a small set fee usually around $10AU.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
If the products you have ordered are in stock we will have them mailed out within 2 business days. Custom Made products such as the Pocket T-Shirts have a wait time of 7-14 business days for them to be hand sown by our seamstress.
Domestic orders via standard shipping can take anywhere between 2 – 10 business days and are shipped via AusPost. Express shipping can take anywhere between 1 – 4 business days and are shipped via AusPost. Please note that orders going to Tasmania and Western Australia may take longer to be delivered, weather issues can also delay packages.
International orders are shipped via DHL Express and have can take anywhere between 5 – 12 business days. Please note that dispatch from DHL can take between 1 – 3 business days once you have been emailed the shipping notification. Any weather issues can delay orders.
HELP! MY TRACKING HASN’T UPDATED/ORDER ISN’T HERE YET!
DOMESTIC: If your tracking number hasn’t updated or the order hasn’t been delivered yet within the specified times given please contact AusPost on 13 7678 as they will be able to help more than we can. If they can’t help then please contact us on mail at lonelykidsclub dot com with your order number and what AusPost has said and we will raise an inquiry on our end.
INTERNATIONAL: If your tracking number hasn’t been updated after the dispatch email don’t fret as this is common and can take 24-72 hours to update. If the order has not been updated or delivered, please go onto the DHL site and use the number specified for your country. If they can’t help, then please contact us on mail at lonelykidsclub dot com with your order number and what DHL has said and we will raise an inquiry on our end.
HOW DO I SEND BACK CLOTHES?
Simply fill out the support card supplied with your order and send it back along with the product(s) to Lonely Kids Club, 18-20 Hotham Parade, Artarmon NSW 2064. We will send you back a new product for free. If you didn’t recieve a support card with your order, you can download and print one HERE
WHAT DO I DO IF I HAVE AN ISSUE?
You can message us on the site and we will get back to you ASAP. You can also send us a message on our facebook page Lonely Kids Club or send an email to mail at lonelykidsclub dot com with your issues and we will get back to you ASAP.
CAN I CONTACT YOU FOR A COLLABORATION?
Of course! We love working with new artists all the time! Please email us your portfolio to mail at lonelykidsclub dot com and we will get back to you as soon as we can. We keep all portfolios on file for future reference.
DO YOU STOCK ANY STORES?
Yes, we have a small collection of retail stores which stock our products, including our own flagship store in Sydney. You can see our full range of stockists here HERE
IS LONELY KIDS CLUB A BIG COMPANY?
No, it’s one dude who does it because he loves it. He does get help though with printing, sewing and mailing. It is a completely independent slow fashion clothing label. We are self-funded and operates for the purpose of expressing creativity and for the passion of ethically producing clothing. There’s no businessmen behind the scenes pushing it into unethical practice or to cut corners. That being said, I did wear a tie one time.