FAQ

CAN I CHANGE MY ORDER DETAILS ONCE I’VE PLACED IT?

Yes, you can! However, it needs to be emailed before 2:30PM AEST on business days (Monday to Friday) as parcel collection occurs at 3:00 PM AEST. Changes to order details (shipping address or name) must be sent to mail at lonelykidsclub dot com with your order number as the subject.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes! We use DHL Express which offers fast, cheap and efficient parcel delivery.

DOMESTIC AND INTERNATIONAL SHIPPING: CARRIERS AND PRICING

Domestic orders are ONLY shipped via AusPost using standard and express shipping with a flat rate fee of $5 for standard and $15 for express – both options come with tracking.

International orders are ONLY shipped using DHL Express and is tracked. Prices vary depending on country and will be shown at checkout, however most will be under $18AUD and each region has a flat rate fee.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

If the products you have ordered are in stock we will have them mailed out within 2 business days. Custom Made products such as the Pocket T-Shirts have a wait time of 7-14 business days for them to be hand sown by our seamstress.

Domestic orders via standard shipping can take anywhere between 2 – 10 business days and are shipped via AusPost. Express shipping can take anywhere between 1 – 4 business days and are shipped via AusPost. Please note that orders going to Tasmania and Western Australia may take longer to be delivered, weather issues can also delay packages.

International orders are shipped via DHL Express and have can take anywhere between 5 – 12 business days. Please note that dispatch from DHL can take between 1 – 3 business days once you have been emailed the shipping notification. Any weather issues can delay orders.

HELP! MY TRACKING HASN’T UPDATED/ORDER ISN’T HERE YET!

DOMESTIC: If your tracking number hasn’t updated or the order hasn’t been delivered yet within the specified times given please contact AusPost on 13 7678 as they will be able to help more than we can. If they can’t help then please contact us on mail at lonelykidsclub dot com with your order number and what AusPost has said and we will raise an inquiry on our end.

INTERNATIONAL: If your tracking number hasn’t been updated after the dispatch email don’t fret as this is common and can take 24-72 hours to update. If the order has not been updated or delivered, please go onto the DHL site and use the number specified for your country. If they can’t help, then please contact us on mail at lonelykidsclub dot com with your order number and what DHL has said and we will raise an inquiry on our end.

CAN I REQUEST AN EXCHANGE OR STORE CREDIT/REFUND?

Yes you can! Fill out the support card supplied with your order and send it back along with the product to Lonely Kids Club, 58 Atchison St, St Leonards NSW 2065. Unfortunately, due to us being a small business we cannot reimburse you for the postage to us but we do cover the costs for returning the item if it’s for an exchange. If you have lost your support card please download and print out another click HERE

CAN YOU REFUND FOR SHIPPING FOR RETURNING AN ITEM?

Due to Lonely Kids Club being a small business we are currently unable to refund you for shipping an item back to us. However we do cover the costs for shipping it back to you and also give a $10 store credit if the product you received was incorrect.

WHAT DO I DO IF I HAVE AN ISSUE?

You can message us on the site and we will get back to you ASAP. You can also send us a message on our facebook page Lonely Kids Club or send an email to mail at lonelykidsclub dot com with your issues and we will get back to you ASAP.

WHY DON’T YOU SEPARATE YOUR CLOTHING BY GENDER?

Lonely Kids Club is an avid supporter of gender, sexual and age diversity & equality, and we make clothes for anyone to wear of any age or gender identity. The site and store are a safe space and we believe people should wear the clothes that they want to. ALL items on the site are unisex, and Lonely Kids Club proudly supports the idea that we as people should just dress in what makes us feel good without judgement.

CAN I CONTACT YOU FOR A COLLABORATION?

Of course! We love working with new artists all the time! Please email us your portfolio to mail at lonelykidsclub dot com and we will get back to you as soon as we can. We keep all portfolios on file for future reference.

DO YOU RESTOCK ITEMS?

Everything we release is limited edition, so once they’re gone they’re gone for good. This keeps things more unique and personal in a world otherwise filled with mass produced goods. You are an individual person and deserve to be treated that way. That being said, we do release staple products year round.

Is Lonely Kids Club a big company?

No, it’s literally just one dude who does it because he loves it. He does get help though with printing, sewing and mailing. It is a completely independent clothing label that is self-funded and operates for the purpose of expressing creativity and for the passion of making amazing clothing in Australia. There’s no businessmen behind the scenes pushing it into unethical practice or to cut corners. That being said, I did wear a tie one time.